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Photos are Missing

 

My photos are missing from my home delivery order

Your orders are very important to us and our goal is to provide you with impeccable service.  If you should find, however, that a photo is missing from your order, we will happily reprint and send it to you.

To ship missing prints, please be sure to first review your order to determine which photos and how many of them are missing.  You can access your order history to see a preview of your order. 

Once you have determined which photos are missing, please send an email to rose+shipping@pictarine.com so that we can reprint and ship them to you ASAP.

If the prints you believe to be missing cannot be found in the ORDER PREVIEW found at the bottom of the screen in your order history details, this may be an indication that those images were either not submitted or failed to upload with the rest of the order. We are, unfortunately, unable to reprint and ship photos that do not appear in the order preview.

NB: As billed order totals only reflect the price of photos successfully uploaded, any images that are missing from this preview will not have been billed. 

 

Missing a product (prints or poster)

Please note that posters and prints are shipped separately at this time and may experience delays between packages. Should the missing package not arrive within the expected delivery window (2-3 business days for UPS Rush, 5-7 business days for UPS Ground, and 9-15 business days for USPS Eco/MI orders), please feel free to contact us via email or the Support System to receive a reshipment or refund.